01 — The process
Six steps, the same for every client.
-
Introductory call
A 30-minute video call to understand your business, your customers and what you want to achieve. We tell you honestly if we are not the right fit. The call is free and commits you to nothing.
-
Written proposal
Within two business days you receive a proposal that states the scope, each deliverable, the schedule, the fee, the payment terms and who will work on your account. Proposals are valid for 30 days.
-
Acceptance
You accept the proposal in writing, by electronic signature or by email. The proposal and our Terms of Service together form the agreement between your company and Noostro LLC.
-
Invoice & payment
We issue an invoice in US dollars in the name of Noostro LLC, according to the payment schedule in the proposal. Work is scheduled once the first payment is received.
-
Kickoff & delivery
A kickoff session, access to the tools and accounts we need, then delivery on the agreed calendar. You receive a written update every week.
-
Review & renewal
At the end of a project, or each month on a retainer, we review results in writing and agree the next steps. Nothing renews or expands without your written approval.
02 — Payment terms
How and when you pay.
Fees are quoted individually in each proposal. The schedule below applies unless the proposal says otherwise.
| Engagement | When it is invoiced | Payment due |
|---|---|---|
| Project | 50% deposit on acceptance of the proposal, 50% balance on delivery. | Deposit before work starts; balance within 7 days of invoice. |
| Monthly retainer | Monthly, in advance, on the first day of each service period. | Within 7 days of invoice. |
| Advisory hours | Block of hours invoiced on acceptance. | Before the first session. |
03 — Payment methods
Three secure ways to pay an invoice.
Bank transfer
ACH or domestic wire for US clients, international wire for clients abroad. Bank details are printed on each invoice.
Card via Stripe
Each invoice includes a secure Stripe payment link. Card details are entered on Stripe’s page and are never seen or stored by Noostro.
PayPal
Invoices can be paid through PayPal on request, to our PayPal business account in the name of Noostro LLC.
Protect yourself against payment fraud
We never ask for card numbers by email, chat or phone, and we never change our bank details by email. If you receive a message asking you to pay a different account, do not pay it: call or write to us using the details on this website first.
04 — What is and is not included
Clear boundaries.
Included in our fees
- All work listed in the accepted proposal
- The revision rounds stated in the proposal
- Weekly updates and monthly written reports
- Project coordination and one account lead
- Transfer of all files and rights on payment
Paid separately, by you
- Advertising spend, paid directly to the platforms
- Software subscriptions in your name
- Stock images, fonts or data you choose to license
- Printing, events or other third-party costs
- Work outside the proposal, only after a written change order
Cancellations and refunds are covered in our Refund & Cancellation Policy.
Next step
Tell us what you are working on.
Send a short description of your project. You will receive a written proposal with scope, timeline and fee within two business days. There is no charge for this.
Request a proposalor write to contact@noostro.com