Terms of Service

Last updated: September 29, 2026

These Terms of Service (the “Terms”) apply to the use of this website and to all services provided by Noostro LLC, a limited liability company registered in the State of Montana, United States (“Noostro”, “we”, “us”). By accepting a proposal from us or using this website, you (“you” or the “Client”) agree to these Terms.

1. The agreement

Each engagement is defined by a written proposal (the “Proposal”) describing the services, deliverables, schedule, fees and payment terms. A Proposal becomes binding when you accept it in writing, including by electronic signature or email. The accepted Proposal and these Terms together form the agreement between you and Noostro (the “Agreement”). If a Proposal conflicts with these Terms, the Proposal prevails for that engagement.

Proposals are valid for 30 days from the date they are sent unless stated otherwise.

2. Our services

We provide marketing, communication and business consulting services, including content creation and copywriting, campaign management, brand and communication strategy, and business and growth consulting. We perform the services with reasonable skill and care, in line with generally accepted professional standards.

We may use qualified employees and contractors to perform the services. We remain responsible for their work and bind them to confidentiality obligations at least as protective as those in these Terms.

3. Your responsibilities

You agree to provide accurate information, timely access to people, accounts and materials we reasonably need, and feedback or approvals within the timeframes stated in the Proposal. Delays in providing these may move delivery dates accordingly.

You are responsible for the accuracy of the information you provide about your products and services, for final approval of any material published under your name, and for making sure that your products, services and offers are lawful in the markets where they are promoted.

4. Fees, invoices and payment

Fees are set out in each Proposal and are quoted and invoiced in US dollars. Unless the Proposal states otherwise: projects are invoiced 50% on acceptance and 50% on delivery; monthly retainers are invoiced in advance at the start of each monthly period; advisory hours are invoiced in advance. Invoices are payable within 7 days of issue. Work is scheduled only after the first payment is received.

Invoices may be paid by bank transfer (ACH or wire), by card through a payment link provided by Stripe, or through PayPal. Card payments are processed by those providers under their own terms; we do not receive or store full card details. You are responsible for any fees charged by your own bank or payment provider, including international transfer fees.

Fees exclude any sales, use or similar taxes, which will be added where required by law. Amounts unpaid after their due date may, after written notice, lead us to suspend the services until payment is received.

If you believe an invoice is incorrect, please contact us in writing within 14 days of receipt so that we can resolve the issue. We ask that you contact us before opening a payment dispute with your bank or payment provider.

5. Third-party costs and advertising spend

Advertising spend, software subscriptions, licensed images, fonts or data, printing and other third-party costs are not included in our fees unless expressly stated in the Proposal. Advertising spend is paid by you directly to the advertising platforms using your own payment method. Noostro does not collect, hold or transmit advertising budgets or other funds on behalf of clients.

6. Changes to the scope

Work outside the scope of the accepted Proposal is carried out only after both parties agree a written change order describing the additional work, its fee and its effect on the schedule.

7. Intellectual property

Upon full payment of the fees relating to a deliverable, all rights, title and interest in the final deliverables created specifically for you are assigned to you. Until then, you receive a limited licence to use them for review.

We retain ownership of our pre-existing materials, methods, templates and know-how, and grant you a perpetual, non-exclusive licence to use any of them that are incorporated in the deliverables. Third-party materials (such as licensed images or fonts) remain subject to their own licence terms.

Unless you tell us otherwise in writing, we will not name you as a client or show your work publicly.

8. Confidentiality

Each party will keep confidential all non-public information received from the other in connection with the Agreement, use it only to perform the Agreement, and disclose it only to people who need to know it and are bound by similar obligations. This obligation does not apply to information that is public, already known to the receiving party, independently developed, or required to be disclosed by law. It continues for three years after the end of the Agreement, and indefinitely for trade secrets and personal data.

9. Data protection

Where we process personal data on your behalf (for example, contact lists used in a campaign), we do so only on your documented instructions, keep it secure, and delete or return it at the end of the engagement. You confirm that you have a lawful basis to share such data with us. Our handling of personal data about you and your staff is described in our Privacy Policy.

10. Results

Marketing and business results depend on many factors outside our control, including market conditions, your offer, your sales process and the policies of third-party platforms. We commit to performing the agreed services diligently, but we do not guarantee specific results such as rankings, traffic, leads, sales or revenue unless expressly stated in the Proposal.

11. Work we do not accept

To protect our clients, our reputation and the public, we do not provide services related to: gambling or betting; adult or sexual content; weapons, ammunition or explosives; tobacco, vaping, cannabis or controlled substances; cryptocurrencies, tokens, trading, investment or “get rich” schemes; multi-level marketing; political parties or campaigns; debt collection or payday lending; pharmaceuticals, supplements or health products making unsubstantiated claims; counterfeit goods; or any product, service or claim that is unlawful, deceptive or infringes the rights of others. We do not write fake reviews, testimonials or endorsements. We may decline or end any engagement that falls into these categories.

12. Term and termination

Projects end on delivery and payment of the final deliverable. Monthly retainers continue from month to month until ended by either party with 30 days’ written notice, subject to any initial period stated in the Proposal.

Either party may terminate the Agreement immediately by written notice if the other party materially breaches it and does not remedy the breach within 14 days of being asked to do so. On termination, you pay for services performed and costs committed up to the termination date, and we deliver the work completed to that date. Refunds, where applicable, are handled under our Refund & Cancellation Policy.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or in connection with the Agreement is limited to the fees you paid to us under the relevant Proposal in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

14. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, outages of third-party platforms, acts of government or serious illness, provided it notifies the other party promptly and makes reasonable efforts to resume performance.

15. Use of this website

The content of this website is provided for general information. You may view and print it for your own use but may not copy or reuse it commercially without our permission. We may update the website at any time. The website’s limitations are described in our Disclaimer.

16. Governing law and disputes

These Terms and the Agreement are governed by the laws of the State of Montana, United States, without regard to its conflict-of-law rules. The parties will first try to resolve any dispute in good faith through discussion. If a dispute cannot be resolved within 30 days, it will be submitted to the state or federal courts located in the State of Montana, and each party consents to their jurisdiction.

17. General

Neither party may assign the Agreement without the other’s written consent, except to a successor of its business. If any provision is found unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver of it. We may update these Terms from time to time; the version in force when you accept a Proposal applies to that engagement.

18. Contact

Questions about these Terms can be sent to contact@noostro.com or by mail to: